Terms of use

Via the MyVanRaak online platform, hereinafter referred to as “MyVanRaak”, the Customer can view current prices and, within the permitted combinations, place orders and bids for petroleum products.
The displayed prices are updated in real time or near real time based on market data, including OMJ commodities and FX data.
Van Raak Trading’s general terms and conditions of sale remain applicable to all sales, deliveries, invoicing and payment.

The Customer confirms by e-mail which persons may access MyVanRaak on its behalf.
Orders and bids placed by these users are binding on the Customer.
The Customer must immediately notify Van Raak Trading in writing when a user may no longer have access.
The Customer is responsible for the safe use of login details and passwords.

Action	Binding on Customer	Binding on Van Raak Trading
Order at displayed price	Yes, from placement in MyVanRaak	Only after acceptance/confirmation by Van Raak Trading
Bid at lower desired price	Yes, during the chosen validity period	Only after acceptance/confirmation by Van Raak Trading

Van Raak Trading is never obliged to accept an order or bid.
All orders and bids are subject to financial approval, available credit and timely payment of previous invoices.
A confirmation by Van Raak Trading states at least: terminal, product, quantity, price, collection/delivery period,
payment term and delivery condition FCA or DAP.

Bids can only be cancelled by immediately contacting Van Raak Trading by telephone. Cancellation only applies after confirmation by Van Raak Trading.
Orders can only be changed or cancelled by immediately contacting Van Raak Trading by telephone. Van Raak Trading will try to arrange this where possible, but is not obliged to accept the change or cancellation.
Any costs, price differences, waiting times, terminal costs or other damage caused by change, cancellation or failure to take delivery are for the Customer’s account.

After acceptance by Van Raak Trading, the Customer must take delivery of the products within the confirmed collection or delivery period.
In case of late or incomplete offtake, Van Raak Trading may block further orders, restrict access to MyVanRaak and charge the damage or costs incurred.

Prices in MyVanRaak are dynamic and may change quickly due to market movements, exchange rates, availability, terminal conditions or other factors.
Internet outages, technical problems, API issues, incorrect market data or incorrect exchange rates may exceptionally lead to incorrect price display.
If Van Raak Trading determines that a price was displayed incorrectly, late, incompletely or manifestly wrongly, Van Raak Trading may refuse or cancel the relevant order or bid.

The Customer uses MyVanRaak only for normal commercial purposes within the relationship with Van Raak Trading. Prices, market information, bids, commercial conditions and terminal information are confidential and may not be disclosed to third parties.
Automated scripts, scraping, misuse, unauthorised access or distribution of data from MyVanRaak are prohibited.
Van Raak Trading may temporarily or permanently block access in case of misuse, payment risk, security risk, technical risk or breach of these instructions.

The Customer confirms that it has read and understood these instructions.
The Customer confirms that orders and bids placed by its authorised users are binding on the Customer.
The Customer confirms that an order or bid is only binding on Van Raak Trading after acceptance or confirmation by Van Raak Trading.